FAQs

How to purchase from the online store:
You can buy both by registering and accessing the online store by phone and by sending an email to the following address.

Order the product by phone at +41 794319554 / +39 3201417732 (for Italy)
Order the product by email by writing to orders@hairprocosmetics.com

Payment methods to buy online:
You can pay in the following ways:
- Mark/payment to delivery (only Italy), with an increase of € 4,50
- Bank transfer;
- PayPal;
- Credit card;
- Stripe;
- Scalapay.

Coordinates for bank transfer:
Owner of c/c: IDEA Partners Sagl
IBAN: CH83 0024 7247 2230 8060 U
BIC: UBSWCHZH80A
Address Bank: UBS Switzerland AG, Postfach, 6301 Zug (CH)
Subject of the bank transfer: "PAYMENT ORDER No. ...." by entering the order number you will find in the confirmation email.

Is it possible to pay with a prepaid credit card?
Yes, all prepaid cards of Visa and Mastercard circuits are accepted.

Delivery time:

Orders are processed on a working day. Shipments are made by BRT/DPD courier for standard shipments and DHL courier for express shipments. The arrival is expected within 2-3 working days for express shipments and 2-5 working days for standard shipments.

IMPORTANT!
All orders coming from 12:00 onwards will be processed the following day.

In case of purchase by bank transfer, the payment will be credited to the account before proceeding with the order evasion.

Request to change an order
We are very quick to prepare your order, this means that any changes (change delivery address, payment method, purchased products etc.) must be made/communicated within 30 minutes from the moment the order has been confirmed and transmitted.

Shipping problems and information about order status:
For information on orders, delivery status, tracking number and payments you can contact us by phone at +41 794319554 / +39 3201417732 (for Italy) or write to orders@hairprocosmetics.com.

Customer Service hours: LUN-VEN 10:00/13:00 – 14:30/17:30.

Request for information on products and advice
For more information about the products you can send an e-mail to orders@hairprocosmetics.com, or contact us at the user +41 794319554 / +39 3201417732 (for Italy).

Is it possible to buy from abroad?
Yes, we deliver to all countries! Write to orders@hairprocosmetics.com or contact us at +41 794319554 / +39 3201417732 (for Italy) for more information and know the cost of shipping.