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How to purchase from the online shop:
It is possible to purchase either by registering on the site and accessing the online shop or by telephone and sending an e-mail to the address below.
Order the product by phone at +39 3201417732
Order the product by email by writing to info@hairprocosmetics.com
Payment methods for buying online:
It is possible to pay in the following ways:
- Cash on delivery (Italy only), with a surcharge of € 3.50
- Bank transfer;
- PayPal;
- Credit Card;
- Stripe;
- Scalapay
Bank transfer details:
Account holder: HPC Hair Pro Cosmetics S.n.c.
IBAN: IT27A0515620301CC0450006965
BIC (SWIFT CODE): BCPCIT2P
Bank address: BANCA DI PIACENZA, Agency Lodi Stazione, Via Nino dall'oro n. 36, 26900 Lodi.
Subject of the bank transfer: "PAYMENT ORDER NO. " by inserting the order number that you will find in the confirmation e-mail.
Is it possible to pay with a prepaid credit card?
Yes, all Visa and Mastercard prepaid cards are accepted.
Delivery times:
IMPORTANT! Following the latest Law Decree related to the Covid situation (published in the Official Gazette on 18-12-2020), shipments may be delayed so we do not guarantee delivery within 24/48 working hours from receipt of order. We apologise for any inconvenience.
Orders are processed within one working day. Shipments are made by BRT courier for standard shipments and DHL courier for express shipments. Arrival is expected within 1-2 working days for express shipments and 2-5 working days for standard shipments.
IMPORTANT!
All orders arriving from 12:00 onwards will be processed the following day.
In case of purchase by bank transfer, we will wait for the payment to be credited to your account before processing your order.
Requesting a change to an orderWe are very quick to process your order, which means that any changes (change of delivery address, payment method, products purchased etc.) must be made/communicated within 30 minutes after the order has been confirmed and transmitted
Shipping problems and information about order status:
For information on orders, shipping status, tracking number and payments you can contact us by phone at +39 320 1417732 or write to info@hairprocosmetics.com.
Customer Service hours: Mon-Fri 10:00 - 17:00.
Requesting various product information and advice
For further information on products, you can send an e-mail to info@hairprocosmetics.com or contact us on +39 320 1417732.
Is it possible to buy from other countries?
Yes, we deliver to all countries! Write to info@hairprocosmetics.com or contact us at +39 320 1417732 for further information and to know the cost of shipping.