IMPORTANT! Due to the latest Law Decree related to the Covid situation (published in the Official Bulletin on 18-12-2020), shipments may be delayed so we do not guarantee delivery within 24/48 working hours from receipt of order. We are apologising for any inconvenience.

Unless otherwise agreed, shipments will be made using couriers defined by HPC Hair Pro Cosmetics. The goods travel at our risk.

In the event of theft and/or loss, HPC Hair Pro Cosmetics will send a new product and, if the item is no longer available or out of stock, will offer the Customer an equivalent product, with the right for the Customer to refuse the new product and request a refund.

In the event that the courier is chosen by the Customer, HPC Hair Pro Cosmetics shall not be responsible for the theft, loss or damage of the product from the moment it is entrusted to the carrier.

The products supplied must be paid for by Credit Card, PayPal, bank transfer in advance or cash on delivery (cash on delivery charges € 3.50 in cash on delivery).

The products purchased on HPC Hair Pro Cosmetics will be delivered throughout Italy in 24/48 working hours, with the exception of Sicily, Sardinia where delivery is expected within 48/72 working hours and for the smaller islands and remote areas where delivery is expected within 48/96 working hours, from receipt and payment of the order.

In order to receive the products quickly and comfortably and to prevent your shipment from being delayed due to storage, we recommend that you indicate an address where someone is always present or where there is a trusted person who can collect your parcel.

In this case you should indicate, in addition to your personal details, the name of the delivery address or the name of the person who will be collecting your parcel.

In order to ensure precise and punctual delivery, please always provide a working telephone number.

In the event that your shipment goes into storage, HPC Hair Pro Cosmetics customer service will be at your disposal to give the courier new delivery instructions.

Delivery times are always indicative.

We cannot guarantee delivery times as there are many variables that can affect delivery times and many of these cannot in any way be attributed to HPC Hair Pro Cosmetics (strikes, weather events, particular holidays, etc.). Claims for compensation cannot and will not be accepted if these times are not met.

IMPORTANT!
All orders arriving from 12:00 onwards will be processed the following day. 


Shipping costs

STANDARD NATIONAL PRICES

BRT Express Courier € 5,90 Mainland (NO Calabria, Sicily, Sardinia and Minor Islands).

Delivery will be made by BRT express courier.

  • Once the order has been entrusted to the courier, you will receive an e-mail notification with
  • tracking information.
  • DELIVERY TIME 2/3 working days.
  • The order will be delivered to you at the shipping address indicated on the order.
  • If you cannot find the delivery address, BRT will leave a paper notice of attempted delivery. On the notice you will find the BRT code with which, from the BRT courier website, you can plan:
    • a new delivery to the same address;
    • a new delivery to another address;
    • pick up the order at the BRT branch (stop deposit).
    • At the third delivery attempt, the courier will open the warehouse.

BRT courier Calabria, Sicily, Sardinia and smaller islands € 6.90.

Delivery will be made by BRT express courier.

  • Once the order has been entrusted to the courier, you will receive an e-mail notification with the tracking number to trace the shipment.
  • DELIVERY TIME 3/5 working days.
  • The order will be delivered to you at the shipping address indicated on the order.
  • If you cannot find the delivery address, BRT will leave a paper notice of attempted delivery. On the notice you will find the BRT code with which, from the BRT courier website, you can plan:
    • a new delivery to the same address;
    • a new delivery to another address;
    • pick up the order at the BRT branch (stop deposit).
      At the third delivery attempt, the courier will open the warehouse.

NATIONAL EXPRESS RATES

DHL EXPRESS courier € 11.90 Mainland, Sicily, Sardinia and smaller islands.

Delivery will be made by DHL.

  • Once the order has been entrusted to the courier, you will receive an e-mail notification with tracking information.
  • DELIVERY TIME 1/2 working days.
  • The order will be delivered to you at the shipping address indicated on the order.
  • If the order is not found at the delivery address, DHL will attempt delivery again, up to a maximum of 15 delivery attempts after which the courier will return the package to the sender.

INTERNATIONAL SHIPPING RATES ONLY FOR EUROPE

DHL EXPRESS WORLDWIDE courier € 22,90.

Delivery will be made by DHL.

  • Once the order has been entrusted to the courier, you will receive an e-mail notification with tracking information.
  • DELIVERY TIME 2/3 working days.
  • The order will be delivered to you at the shipping address indicated on the order.
  • If not found at the delivery address, DHL will attempt delivery again, up to a maximum of 15 delivery attempts, after which the courier will return the package to the sender

IMPORTANT: INTERNATIONAL SHIPMENTS TO COUNTRIES OUTSIDE THE EUROPEAN UNION

For orders from countries outside the EEC, import taxes and duties will be charged to the customer. All costs arising from these operations will be charged to the person who will receive delivery of the order. We are not in a position to inform you of these additional costs in advance. The relevant customs office will be able to inform you of the costs and documents to be submitted when the order is received.

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